Acceptance of Order
1. We will acknowledge your order shortly after we receive it and send a further email to confirm that we have processed your order.
2. Please make sure that the email address and contact number you provide is accurate and working properly.
3. It is the customer responsibility to check all the details on the order confirmation are correct. Charges incurred due to the incorrect details will not be refunded.
4. Delivery service is only available upon receipt of payment
Returns, Refunds & Exchange
1. We take great pride in our products, and hope you are happy with your purchase from Siam Celadon. If the items you have purchased are unsuitable or damage you must inform us within 7 days of receipt.
2. All returns maybe made via Email, detailing your Order Number and the item you want to return or exchange.
3. We will then be happy to make an exchange/refund providing the items are returned complete, in perfect condition and in their original packaging within 7 days of receiving your email.
4. We will not accept return due to personal reasons (example: color choice, design).
5. Items returned to us have not been returned in re-salable conditions, we reserve the right to refuse a refund.
6. Please note any postage incurred by returning items to us will not be refunded, except where the items are faulty. Customer is required to arrange and pay for all delivery costs including the return of the item to us.